Returns & Exchanges

Returns

Lyric 30 Day Feel Good Guarantee

We are so confident you will Find Your Rhythm with the Lyric that we want you to try it risk-free. If you are not completely satisfied with your experience, simply send your Lyric back (free of charge) for an exchange or full refund within 30 days.

If you would like to request an exchange or refund, please contact us at support@experiencelyric.com, provide the name that was used for your order, your order number and a brief explanation for requesting a return or exchange (this will help us continue to improve the experience).

Your Lyric needs to be returned with all of its parts and accessories, in working condition and in the original, undamaged packaging. Failure to return in proper condition will result either in rejection of the claim or a repackaging fee (15% of the original retail price).

The Lyric 30 Day Feel Good Guarantee applies only to items purchased on ExperienceLyric.com.

Retail Store Purchases

Products purchased at retail stores must be returned to the location where they were originally purchased. Return policies may vary – please contact the retailer where you purchased your product. Restocking fees may apply.

Exchanges

Website Purchases

We are unable to offer exchanges via mail. Please see our Warranty Policy if you are experiencing issues with your product and our Return Policy for all returns.

Retail Store Purchases

If your device was purchased at a retailer, please contact the retailer for its Exchange Policy.