Lyric trade-up program

get a $40 rebate when you trade up your electronic massager for a new Lyric

Do you have an ugly, heavy, aggressive massage device gathering dust in a closet? Well, here’s your chance to trade it up for what your body and mind really need! The Lyric - a revolutionary Wi-Fi-enabled self-care companion that's so much more than a percussion gun - is designed to help everybody take the guesswork out of recovery and wellness. We’re making it easy for you to trade in, trade up and recycle your unwanted, antiquated electronic massager.

Purchase a Lyric* using code TRADEUP at checkout and we will give you $40 for your old electronic massage device – no questions asked – and pay for its shipping. We will recycle all returned and unwanted items via zero landfill and recycling methods appropriate to its material type.

*Offer open to first 2,000 people/expires on May 31, 2022, or whichever comes first

how it works

1. buy

buy a new Lyric device at full price (MSRP $199.95) and enter code TRADEUP at checkout.

2. return

when you receive your Lyric, send us your old device by June 10, 2022 using the pre-paid shipping label.

3. rebate

when we receive your old device and process it, we will send you a $40 rebate.

4. recycle

we will recycle all returned and unwanted items via zero landfill and recycling methods appropriate to its material type.

what’s eligible for the rebate?

  • All electronic massage devices (sorry, no sex toys please!)

  • Your device trade-in doesn’t need to be in working condition but the battery must not show any signs of leakage or instability

  • Traded-in items must fit inside the shipping carton (13” x 9” x 3”) and be 3.5 lbs or less total weight (trade-up item plus shipping carton)

five reasons to upgrade to Lyric

1. designed for display

no more hiding your massager in a drawer or closet.

2. wi-fi enabled

means access to software upgrades and new experiences.

3. extension handle

means you can finally massage all areas of your body.

4. color touch screen

on-demand video guidance takes the guesswork out of wellness.

5. Rhythm Therapy

designed to work your muscles and stimulate your nervous system.

FAQs

what kind of massager can I trade up?

Lyric is committed to giving you access to the best handheld massage experience and recycling as many old, antiquated massagers as possible so the trade-up program is open for all electronic massage devices (sorry, no sex toys please!). Your device trade-up doesn’t even need to be in working condition but the battery must not show any signs of leakage or instability. Lastly, trade-up items must fit inside the shipping carton (13” x 9” x 3”) and weigh 3.5lbs or less.

how many massagers can I trade up?

As much as we’d love for you to stock up on Lyrics and get rid of all your old massage devices, the trade-up rebate is limited to one per customer.

how are trade-up massagers recycled?

We are working with reputable recycling partners to recycle all returned and unwanted items via zero landfill and recycling methods appropriate to its material type.

how do I send my traded-up massager?

When you receive your new Lyric therapeutic massager, be sure to save the shipping carton, pre-paid return shipping label and instructions. Place your unwanted massager in the shipping carton, affix the return shipping label so that it covers up the original label and securely close and tape the carton. Ship your unwanted massager by June 10, 2022.

is there a deadline for sending my trade-up to Lyric?

Trade-up items must be sent to Lyric by June 10, 2022. The trade-up program is limited to the first 2,000 people and the opt-in window closes at 11.59pm PST on May 31, 2022 – or whichever comes first.

what if my trade-up doesn’t fit in the shipping carton?

The shipping carton dimensions are 13” x 9” x 3”. If your trade-up is any larger than this and doesn’t fit, you will be responsible for finding a shipping carton that fits and paying for the associated shipping charges.

when will I receive my rebate?

Lyric will send rebates to customers within 14 business days of receipt of the trade-up item.

how will I get paid for my rebate?

You will be mailed a check.

what if I change my mind after shipping my traded-up item?

We will not be able to return your trade-up items to you, even if you return your new Lyric massager. By shipping the trade-up massager to Lyric, you are accepting the terms and conditions of this program.

I lost my return shipping label. How do I get a new one?

If you have not received or are unable to find your return shipping label, please contact our customer experience team at support@experiencelyric.com and they will take care of you.

if I want to return my Lyric and get a refund, do I keep my rebate?

In the unlikely event you want to get a refund for your Lyric, you must do so within 30 days of purchase. If the rebate has been issued, Lyric will refund the full price paid minus the $40 rebate.

can I participate in the trade-up program if I purchase a Lyric in-store?

The trade-up rebate program is only valid for purchases made at www.experiencelyric.com using code TRADEUP at checkout.

the fine print

TERMS AND CONDITIONS: To be eligible for the $40 trade-up amount, the customer must 1.) purchase one (1) Lyric therapeutic massager from www.experiencelyric.com using code TRADEUP at checkout; then 2.) send an eligible trade-up electronic massager by June 10, 2022 using the provided pre-paid shipping label and shipping carton. In-store, third party retail purchases are not valid. Eligible trade-up items include electronic handheld massagers (whether they are working or not) that fit inside the provided shipping carton (13” x 9” x 3”). Void if battery shows any signs of leakage or instability, the trade-up item is a sex toy or the trade-up item weighs more than 3.5lbs. Lyric will send a $40 rebate within fourteen (14) business days of receipt of the eligible trade-up item from the participating customer. One rebate per customer, per customer address. The trade-up rebate is cancelled and forfeited if the Lyric is returned for any reason or cause whatsoever. In these cases, Lyric will refund the full price paid minus the $40 rebate. Lyric is not able to return trade-up items, even if a customer returns a Lyric massager. By shipping the trade-up massager to Lyric, customers waive all ownership of the item and are accepting the terms and conditions of this program.